Case Study

The Student Hotel

“It’s got soul!” – long- and short-term accommodation at The Student Hotel

“With so many international students living their life together, our activities and events, our bar and restaurant, as well as the mix of young, professional, short-stay guests, make the experience special and unique,” explains Felix Hillen, Managing Director of the Student Hotel. To put it simply, “It’s got soul!”

Successfully managing this kind of diversity requires highly flexible management processes. Hetras’ software provides the technical support for just that. “We put a high emphasis on automated guest self-service,” stresses Felix Hillen, discussing Hetras’ advantages. “Many procedures which needed data entry done by our own staff will be managed by the students themselves.”

Felix Hillen, Managing Director of the Student Hotel

Challenges faced
  • Having the ability to allocate available rooms to hotel, short- or long-term guests
  • Offering high performance check-in and check-out procedures
  • Distributing automatically to the connected online channels, subject to the allocated room contingents
Hetras Solutions
  • PMS and Channel Manager
  • Plug & play apps (e.g., payment, key system, IBE)
  • API (e.g., to realize student portal)
Benefits
  • High occupancy: Unused student rooms are marketed for short-stay accommodation or as hotel rooms
  • Last room availability: Distribution is fully automated on all channels (IBE, OTA, GDS)
  • Low operational costs: Processes contain a high degree of automation
Summary

The Student Hotel is a groundbreaking new hotel concept that offers both long- and short-term accommodation for students and city travelers. To date, the chain has opened branches in Amsterdam, Rotterdam, andThe Hague, in the Netherlands, and in Liège, Belgium. It targets independent travelers who value community and might occasionally spend longer periods in town.

It successfully lives up to guests’ expectations, thanks to the use of efficient, cloud-based Hotel Management Software that seamlessly takes care of everything, from online bookings to the check-out process.

The combination of long- and short-stay accommodation means that The Student Hotel is never short of guests. The hotel can be used for students during the semester and for normal hotel guests and city travelers during semester breaks. The transition period between semesters and breaks is always extremely demanding for The Student Hotel’s management, but it is made much easier thanks to Hetras, which ensures that all operations continue to run smoothly.

Hetras Hotel Management Software frees The Student Hotel’s staff from having to perform many of the more conventional operational tasks. This gives them time to attend personally to guests' needs. “We focus strongly on convenience, offering all you need for a great time in your new city and for successful studies,” says Felix Hillen. The concept of a hotel that uses efficient hotel management software to offer long- and short-stay accommodation, as well as hotel accommodation, is trend-setting.

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